FAQs

  • About Our Products

  • What type of lanyards do we supply?

    We supply a full range of lanyards for holding identity passes & promotional purposes and can provide solutions to suit a wide range of budgets and requirements. Our products can be customised online and are produced at the highest quality. Explore our wide range of lanyards and cardholders. 

    If you do not see a product you need on our website, please email us at sales@ilanyards.co.uk to request a quote and we guarantee to do our best to provide you with the best promotional gift solution.

  • When ordering personalised lanyards do I have to upload the logo prior to making the purchase?

    If you don't have your logo ready just yet don't worry. You can always upload your artwork for approval later on in the order process after payment by sending us an email at sales@ilanyards.co.uk with your logo or artwork attached (for more information on Artwork Guidelines visit our Artwork page). Our team of designers will be happy to help you create the perfect logo to go on your lanyards!

  • Why is my final order price different than the one initially shown on the product page?

    The price shown on the product pages does not include bulk discounts as well as any options such as clips, safety fittings and short strap release. So depending on your chosen quantity and options the price may be lower or higher than the starting price. Note that our bulk discounts on average reach 50% on orders of 500 pcs.

  • Why is your standard lead time 3 weeks? What does it include?

    The aim of i-Lanyards is to provide you with the highest quality promotional products at the most competitive prices in the industry. To make this possible we had to consider various cost minimising strategies, one of which was increasing Lead Time. At the moment our standard Lead Time is 3 weeks after artwork approval, i.e. after the customer has approved the artwork that we have create from their uploaded logo. You can choose the Express Lead Time of 2 weeks on orders of up to 2499 pcs. For Lead Times on larger orders please refer to our Shipping section on the About Us page.

  • Do I need to create a customer account to proceed with the order at checkout?

    You can always check out as a guest, but we recommend registering an account. This will allow for faster checkout and make repeat purchases much easier by enabling you to create multiple custom Wish Lists of personalised products as well as access your order history, add multiple shipping addresses and track new orders - all directly from your account. If you decide not to register, all communication will be held via email.

  • Account

  • How do I change my password?

    To set up a new password, first either Sign In or click on the Account tab in the top right navigation menu. Next select Account Settings and enter your current password in the Current Password field. Then change the Password and Confirm Password fields to you desired password combination. Make sure all the form fields marked Required have been filled and click Update Details. Please note that for your security the password has to contain at least 8 characters including lower case letters and at least 1 special character.

  • How do I delete my account?

    If you decide you no longer need an account with us, please send an email to info@ilanyards.co.uk with the subject Account Removal.

  • Ordering

  • I know what I need, so how do I place my order?

    Whether you are looking to order a customisable product or ready-made stock, it's really easy to order online! Simply browse the website for your required items or use the search bar at the top of the page to find what you are looking for. When you view a product page, you will either see an option to customise it or add to basket. If you are designing your own item, follow the steps using our online design tool and add to the basket. When you have all the items in your basket that you need, you can view and edit the basket, you will be able to remove items, edit your designs or amend the quantities before heading to the checkout stage. The checkout process will take you through a number of steps, asking you to fill out your shipping and billing address details, then you will be asked to select a delivery option. Here you will be able to see the estimated despatch date for your order. This will be followed by the payment stage, where you will be asked to enter your card details or pay via PayPal. You will then be asked to confirm your order, once your order is confirmed, you will see an order success page with your reference number. You will also receive an order confirmation email within a few minutes - be sure to check your junk/spam folder if you do not receive it.

    Please go ahead and explore our wide range of lanyards and cardholders

    Select the product you want 

    Choose all the features required – material colour (either using the colour picker or simply by typing the right Pantone reference into the inout field), clips and fittings, quantity, etc. 

    Please note that the price you will see before adding to cart is exclusive of bulk discounts. Once you click Add to Cart, you will see the final price. 

  • I’m not sure what I need, so how do I place my order?

    You can e-mail us at sales@ilanyards.co.uk with an idea of the type and qty of lanyard you need, together with the proposed design. We will e-mail our advice as to what will work with the design you’ve sent us and you can place your order as above.

  • What happens after you have received my order?

    If your order is for personalised lanyards, then we will need your artwork (see Artwork section for more details). Once we have your artwork we will produce a layout visual and e-mail it to you for your approval & sign off. Only when we have received your approval & sign off will we submit the order for manufacture and the lead-time clock starts ticking!

  • Can I change or cancel my order?

    If your order has not been finalised (and for personalised products this will be before we receive your artwork approval), we should be able to make changes to your order after it has been placed. Once we have received your artwork approval, then the order will have been moved into production. Any changes at this stage may be possible but will incur you in additional costs. Please e-mail us at sales@ilanyards.co.uk as soon as possible if you have any further questions.

  • Can I see a sample before buying?

    We carry a large selection of generic samples and you can request samples by e-mailing sales@ilanyards.co.uk. Please note, we are unable to produce custom samples for your designs due to the production costs and times for some products.

  • Will I save money on larger quantity orders?

    Yes! All of our products have volume discounts, so the more you buy the lower the total cost per unit becomes, so essentially you will save money if you order more units. On average, if you order more than 600 pcs the discount can reach 50% (note that this can vary from product to product).

  • How do I place a repeat order?

    If you have signed up for an online account, you will be able to access your previous orders online by going to the My Account section and then go into My Orders. From here you will be able to reorder any items from your previous online orders, providing you were signed in when you placed those orders. Find the items you have previously purchased and click Add to Cart. The items will automatically be added to your basket with any custom designs you had created.

  • Artwork

  • What formats do you work with?

    We need vector artwork for accurate printing, so the best files for us are ai, eps and vectored pdf, with fonts converted to curves/outlines and all colours set to Pantone c references. If you only have raster files (jpg, bmp, tiff, png, etc) then send them anyway and we will try to accurately convert them to vector files. To read more, click here

  • How should I send you my artwork?

    You can either e-mail it to sales@ilanyards.co.uk or upload it inside the order from the product page

  • Pricing and Payments

  • How is my pricing displayed?

    The final price in the checkout will include bulk discounts – the more you buy the cheaper the unit price becomes! All prices you see are shown as ex VAT. VAT will be added at the checkout if applicable to your geographic location.

  • How can I pay you?

    When you have finished your order, you will be taken to the cart and choose the payment option that suits you best. We accept PayPal or BACS. If you wish to pay by BACS, please e-mail sales@ilanyards.co.uk and we will send you an invoice that includes our bank details.

  • Do you allow credit accounts?

    We do not currently offer credit accounts for online orders, if you would like to discuss payment options, please e-mail us at sales@ilanyards.co.uk

  • Delivery & Returns

  • When will I get my order?

    The lead times depend on which items you have ordered from us, we advise to carefully check the stated lead times on the individual product pages before placing your order. You should also see an estimated delivery date in your shopping basket and also when you are checking out. If you have opted for Express Delivery, your order will be prioritised for shipment once it is ready to be despatched from our warehouse.

  • You say on your home page that there is Free UK Delivery – is this right?

    Yes – we provide free UK delivery to 1 UK mainland address in the total price of your order.

  • I need my order shipped to multiple addresses

    Not a problem, we do this all the time. However, it’s not something that’s easily accommodated for on a website, so before you confirm your order e-mail us at sales@ilanyards.co.uk with details of all the delivery addresses you need and we will add the additional costs to your final invoice.

  • Can you ship internationally?

    We ship to most countries worldwide. Before confirming your order, please e-mail the required delivery address to sales@ilanyards.co.uk. We will advise you of the shipping costs and any additional information we need to satisfy that country’s’ import requirements.

  • What if I need my order before your standard lead-time?

    Before confirming your order, please e-mail the required delivery date & address to sales@ilanyards.co.uk. We will check with production if we can meet your delivery date and any additional costs that would apply.

  • How can I track my delivery?

    Once your order has been despatched from our warehouse, you will receive an email with the tracking details and a link on where to track your order online.

  • Do you accept returns?

    If you wish to return any ready-made or stock items, they must be returned within 14 days undamaged and their original packaging. Please e-mail at sales@ilanyards.co.uk so that we can send you a returns form to complete and send back to us with your order. For customised orders, we cannot accept returns unless there is a problem with the order due to a production or manufacturing fault. If there is a problem with your order due to goods being damaged or an error on our part, please contact us as soon as possible on sales@ilanyards.co.uk.